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Questions? We Got Answers…

The BOX

What’s TryMySnacks?

Every month TryMySnacks will send you a box full of mouth-watering goodies from a different country right to your doorstep. You’ll also receive an interactive 6+ page booklet filled with everything you need to know about what you’re eating, puzzles, fun facts and so much more! Just to add the cherry on top, each box also comes with a unique item related to the country of the month.

Do I get to choose what’s in the box?

No, but that’s the whole point! You can personalize your box by taking a 30 second tasty quiz about your food preferences; reducing the chance of getting snacks you don’t like.

How do I sign up?

Signing up takes no more than 30 seconds, click here to make an account.

Snacks are cool and all, but I’m thirsty! Can I order a drink too?

We thought you’d never ask, of course you can! You can upgrade your order on the checkout page.

So, tell me...what’s in the box?

Each snack pack is full of delicious snacks from around the world that are curated just for you based on your snack preferences! Each month you'll receive a box full of snacks from a different country. Depending on what size you choose, each box will have anywhere from 5 – 20+ snacks. You’ll also get a booklet that includes a description of each snack with nutrition labels, fun facts, puzzles & so much more! We even include a bill or a coin from each country to give you an experience you’ll always remember.

Are the coins/bills REAL?!

You betcha! Each box comes with a bill or a coin from the country of the month giving you a unique experience every month.

This sounds like a great gift idea! Can I send this as a gift?

Of course you can! We’ll even wrap it up and make it look all pretty for that special someone and include a custom note if you’d like. Click here to send a gift.

One or more of my snacks is missing/damaged, what now?

Mistakes happen from time to time and so do accidents. If you believe an item is missing from your box, contact support and we’ll make it right. Due to extreme hot weather, chocolates may melt during transit. Unfortunately, we cannot be held accountable for any melted chocolate during transit. We do offer an upgrade option to add a gel ice pack to your box to keep your snacks nice and cool until they reach you.

Shipping

How long does it take for shipping?

Every order ships within 24 hours (except weekends) once placed. Orders placed during or near the weekend get shipped first thing Monday. Depending on when you subscribed, you’ll receive the next box at either the beginning, middle or end of the month. Exact dates will be given to you either via E-mail or your account.

Do you ship world-wide?

Yes, we ship to other countries. Shipping rates do apply.

What if my package is lost, stolen or damaged during transit?

Situations like this are frustrating for everyone involved, if your item is stolen, damaged or lost in transit; please reach out to the delivery company.

Do you offer free shipping?

Yes, we offer free shipping on all orders in the USA.

How can I track my order?

You’ll receive a tracking number for your order via E-mail as soon as your package is shipped.

Your Account & Billing

How much does it cost?

Cost depends on what size you choose and if you decide to upgrade your order. Your first box will cost you $6.95* (free shipping). After that you will be charged for the box size you choose. We offer options for every budget, a mini pack ($16.95/mo), a single pack ($29.95/mo) & a family pack ($49.96/mo).

*The $6.95 trial is a limited promo and can end at any given time.

Why was my payment declined?

Don’t panic! If your payment method was declined, please call your bank using the number on the back of your card.

Can I skip a month?

Yes. If you’d like to skip an order for the month, you may do so via your profile.

When am I charged?

Your card is first charged upon subscribing to a plan. Subscriptions are set up as “Ad-hoc" meaning your card will be charged 30 days after your first payment was processed. For example if you subscribed on the 10th of June, your subscription renews on the 10th of July. Boxes ship (not arrive) on the 25th of each month.

Can I cancel my subscription anytime?

Yes, you can cancel your account at any time by logging into your account, click “Manage" that’s under “My Subscriptions" on the lower left side, then click “subscription settings" on the lower right hand side & finally click “cancel" or “pause" your subscription. If you receive a 500 server error when trying to log in, click here.

Can I get a refund if I return my box?

No, we cannot accept returns due to the nature of the product being edible. If there are any problems with your order, please contact us and we’ll make it right!

Help, I can't login to my account!

If you're getting a 500 error when logging in, click here.

Affiliates & Referrals

Do you have an affiliate/referral system?

Yes, we have a referral program. For every valid referral, you’ll receive a $5 credit towards a future purchase. Oh, and your referral gets $5 too!

What can I use my credits for?

Credits can be redeemed for a TryMySnacks gift card or towards any future orders.

How do I redeem my credits?

You can redeem your credits when checking out.

Do credits have any cash value?

No, all credits earned can only be redeemed towards current or future orders on our website.

Other

What if I have a food allergy?

We take food allergies seriously, if you have a food allergy (like nuts) please let us know when taking the profile quiz or make a comment when ordering.

Can I purchase more than 1 box at a time?

We like the way you think! You can buy as many boxes as you want for you & your loved ones.

Do the snacks have nutrition labels in English?

Yes, all snacks come with nutrition labels. If a certain label isn’t in English, you can find a translated version in the booklet that comes along with the box or look it up in the snack shop.

Can I change the box size of my subscription?

They say bigger is better, right? The answer is yes!

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